Privacy Policy

Mobile Doctors Limited is part of a group of companies whose ultimate parent company is Slater and Gordon UK Holding Limited (“Slater and Gordon”, “we”, “us”). We take the privacy and confidentiality of our clients, potential clients and their affiliates and affiliated individuals very seriously and we are committed to protecting it.

This Privacy Policy explains the type of information we collect, why we collect it, how we use it, who we might share it with and how to correct or modify it.

By formally appointing us to act on your behalf as your solicitor suppliers, you agree to the processing of your personal information for the purposes described below. Accordingly, we are unable to provide Medico Legal Services without processing your personal data as detailed below.


How we collect your personal information

We collect and process your personal information in order to facilitate the provision of the professional service(s) for which you have instructed us. The personal information you supply to us in connection with your claim may include: your name, address, contact details, date of birth, details of the circumstances of the claim or incident and any damage, injury or loss suffered by you, National Insurance number, employment and GP details including records held by your employer and GP.

Most of this information will have been provided by you, however there may be instances where it comes from other sources or third parties. For example, we may receive it from a medical report from your GP in the course of assisting with a personal injury claim.

These records and reports will include your sensitive personal data, being your health information.

Your personal data will be held in electronic and/or manual format. Why we collect your personal information
We will use your personal information for the following purposes:

  1. the provision of Medico Legal Reporting Services;
  2. the legitimate business purposes associated with the operating of a Medico Legal Business, such as auditing;
  3. to comply with any laws or regulations.

Sharing your personal information outside of Mobile Doctors Limited

We may need to communicate your personal information to other individuals or organisations involved in your claim. For example:

  1. insurers, Motor Insurers Bureau, Insurance Database Services Limited, the Insurance Fraud Bureau and the Ministry of Justice and/or other statutory or authorised bodies in compliance with our legal obligations;
  2. medical experts for the purpose of obtaining medical reports or acting as expert witnesses;
  3. MedCo Registration Solutions (MedCo) in order that Personal Data can be uploaded and processed within the MedCo Database.
  4. We would suggest that you review the MedCo Privacy Policy at www.medco.org.uk for information on how MedCo will Process your Personal Data.

  5. Insurance companies/brokers/third party introducers who referred your claim to us for the purpose of complying with our contractual obligations regarding details of the claim we process;

In dealing with your claim, we may also transfer your information to third parties providing us with support and administrative services for the more efficient processing of your claim. Your details will be processed in each case in strict confidence and we will take all reasonable steps to ensure that any third party has sound security measures.

We will not sell your information to a third party, except in the unlikely event that we sell our business, or a part of it; in which case we may sell your information as part of the sale to allow the purchaser to carry on providing some or all of our services to you.


Accessing and updating your personal information

You have a number of legal rights over the personal information held by us. These include the right:

  • to access your personal information held in our records, whether electronically or manually;
  • to correct or update any personal information that you think is incorrect; to object to further processing, including stop receiving marketing material from us which you previously signed up for, by updating your marketing preferences;
  • to ask us to delete your personal information,. We will only be able to accommodate this request where it is no longer necessary for the purpose(s) for which it was provided or where we no longer have a lawful basis to process it your personal information;
  • to receive the personal information we hold about you in a portable format, however this need only be provided in limited circumstances where the processing has been done by automated means; and
  • to ask us to stop processing your personal information in certain circumstances. Asking us to stop doing this may mean we are no longer able to provide you with Medico Legal Services.

You should contact us should you wish to have access to this information or to update or complete any of our records pertaining to your personal information. Requests can be made to:

Mobile Doctors
Unit 4,
The Courtyard,
Calvin Street,
Bolton.
BL1 8PB
E-mail: MDLCompliance@Mobile-Doctors.co.uk

For more information about this policy, or if you would like to make a complaint, please contact: MDLCompliance@Mobile-Doctors.co.uk

We will endeavour to resolve any complaints, however if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO), the website is www.ico.org.uk or their telephone helpline 0303 123 1113. How long we keep your personal information We will retain your personal information (including sensitive personal data) for as long as it is reasonable and necessary for the use for which we have collected it.


Transferring personal information overseas

Most of the personal information we hold on you will be used and stored in the UK. However, there may be instances where some or all of your personal information is transferred overseas as some or our operations and third party providers are located outside of the UK. Where this may occur, we have taken steps to ensure that data is held securely.


Security

We will keep your personal information confidential and will take appropriate measures to protect it against loss, theft or misuse and to safeguard your privacy. Where you are provided with any confidential information (including a user ID or password), you must not disclose such information to any third party.


Updating this Policy

We may amend this policy at any time by posting a revised version on our website at https://public.mobile-doctors.co.uk/.

If the changes to this policy materially affect you, then we will seek your consent to the change and it will only take effect once you have given us your consent.

In all other cases, the change will take effect on the date that we post it on this page. We will take your continued use of our services after that date as your acceptance of the change, so if an amendment is not acceptable to you then you should stop using the web site and our services.